Terms of Service

These Terms of Service (“Terms”) form a legally binding agreement between you and Lettr(“Lettr”, “we”, “our”, “us”), governing your access to and use of the website at lettr.uk and any related services (the “Service”). By using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

• Service — the website at lettr.uk and any associated software, APIs, and content.
• User(“you”) — any individual using the Service.
• Letter — a legal demand or appeal letter generated by the Service.
• Subscription — any recurring payment plan we offer.
• Output — the Letter and any associated content generated by the Service for you.

2. The Service: what we are and are not

Lettr is an AI-assisted self-service drafting tool that generates complaint and pre-action letters for three UK scenarios: tenancy deposit disputes (Housing Act 2004 ss. 213–215, Tenant Fees Act 2019), private parking charge appeals (Protection of Freedoms Act 2012, Schedule 4) and faulty-goods refunds (Consumer Rights Act 2015 ss. 9–24). We deliberately do not cover financial-services claims (such as Section 75 of the Consumer Credit Act 1974), employment matters, immigration, housing disrepair or any other regulated claims-management activity.

Important — please read carefully:

• We are not a law firm.
• We do not provide legal advice.
• We are not regulated by the Solicitors Regulation Authority (SRA), the Bar Standards Board, the Council for Licensed Conveyancers, or any other legal regulator.
• The Letters we generate are AI-assisted templates and are not a substitute for advice from a qualified solicitor or barrister.
• For complex disputes, you should consult a qualified legal professional. See our full disclaimer.

3. Eligibility

You must be at least 18 years old and a resident of the United Kingdom to use the Service. By using the Service, you represent and warrant that you meet these requirements.

You may use the Service only on your own behalf in respect of a dispute to which you are a party (or in respect of a minor or incapable person for whom you are the legal representative). You may not use the Service to draft letters on behalf of unrelated third parties as a paid service without our prior written consent.

4. Accounts

• We use passwordless authentication. Access to your account is via single-use links sent to the email address you provide.
• You are responsible for the security of the email address linked to your account.
• You are responsible for all activity that occurs under your account.
• You may delete your account at any time from your dashboard, subject to legal retention obligations described in our Privacy Policy.

5. Payment

5.1 Pricing

Current prices (inclusive of any applicable UK VAT):

• Single letter — £29
• Letter Before Claim (pre-action style) — £49
• Unlimited subscription — £14.99 per month

We may change our prices on 30 days’ notice. Existing subscriptions are honoured at the original price for the current billing period.

5.2 Payment processor

Payments are processed by Stripe Payments Europe Ltd. We do not store your payment card details. By making a payment you also agree to Stripe’s terms of service.

5.3 Subscriptions

• Subscriptions auto-renew until cancelled.
• You can cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period.
• We do not refund partial billing periods, save where required by law (see Section 6).

6. Refunds and consumer rights

Our refund policy is set out at /refunds. In summary:

• 7-day money-back guarantee if the Letter is unusable due to a fault on our part.
• No refunds after the Letter has been delivered to you, save where covered by the 7-day guarantee or required by law.

If you are a consumer, this clause does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cancellation right and digital content: By placing an order, you expressly request immediate performance of the Service and acknowledge that, once the Letter has been generated and delivered to you, you lose the 14-day cancellation right under the 2013 Regulations in respect of that Letter (Regulation 37(1)(a)).

7. Intellectual property

7.1 Your licence to use the Letter

Subject to payment in full, we grant you a non-exclusive, worldwide, non-transferable, perpetual licence to:

• Use the generated Letter for your own legal correspondence;
• Modify the Letter;
• Send the Letter to the intended recipient.

7.2 Our intellectual property

The Service, including our software, design, copy, prompts, brand, and underlying systems, is owned by Lettr or our licensors and is protected by copyright, trade marks, database rights, and other intellectual property laws. You may not copy, scrape, reverse-engineer, decompile, or republish any part of the Service without our prior written permission.

7.3 Your content

You retain ownership of the case details and information you submit. By submitting them, you grant us a non-exclusive, royalty-free licence to process them solely for the purpose of providing the Service to you, including transmitting them to our processors (see our Privacy Policy).

8. Acceptable use

You must not:

• Use the Service to harass, defame, threaten, intimidate, or commit fraud;
• Submit false or knowingly misleading information about a third party;
• Use the Service to send communications that you know or ought to know are unfounded;
• Submit malicious content, including malware or phishing material;
• Attempt to circumvent rate limits, security measures, or paywalls;
• Reverse-engineer or attempt to extract our prompts, model configuration, or other proprietary systems;
• Resell, sub-license, or republish our Output as a service without our written permission;
• Use the Service if you are not the named complainant in the dispute, save as permitted in Section 3;
• Use the Service in breach of any applicable law.

9. AI-generated content

Letters are generated by an artificial intelligence system. While we retrieve relevant UK statutes and use carefully designed prompts to improve quality, AI systems can occasionally produce inaccurate or incomplete output. We make no warranty that any specific Letter is free from errors. You are responsible for reviewing the Letter before sending and for ensuring it accurately reflects your situation.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR AS REQUIRED BY APPLICABLE LAW.

Without limiting the foregoing:

• We do not warrant that the Letter will achieve any particular outcome.
• We do not warrant that the Letter is suitable for your specific situation.
• We do not warrant that AI-generated content is free from errors or omissions.
• We do not warrant that the Service will be uninterrupted, secure, or error-free.

We do not provide legal advice and the Service is not a substitute for advice from a qualified solicitor or barrister.

11. Limitation of liability

To the maximum extent permitted by applicable law:

• Our total aggregate liability arising out of or related to these Terms or the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, and (b) £100.
• We are not liable for any: lost profits, loss of revenue, loss of data, loss of goodwill, indirect, incidental, special, consequential, or punitive losses.
• We are not liable for the actions or omissions of any third party, including the recipient of your Letter, regulators, courts, or payment processors.
• We are not liable for adverse legal outcomes resulting from your use of the Letter, including any decision a court, tribunal, or other body may reach.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be limited under applicable law.

If you are a consumer, this clause does not affect your statutory rights under the Consumer Rights Act 2015.

12. Indemnity

You agree to indemnify, defend, and hold harmless Lettr and our directors, employees, and contractors from any claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your use of the Service in violation of applicable law or third-party rights; or (c) any false or misleading information you submit.

13. Termination

• You may terminate your account at any time.
• We may suspend or terminate your access if you breach these Terms, violate applicable law, or use the Service in a way that, in our reasonable opinion, harms us or other users.
• We may discontinue all or part of the Service at any time on 30 days’ written notice (you may request a refund of any unused subscription period).
• Sections that by their nature should survive termination (including Sections 7, 10, 11, 12, 14) shall survive.

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms or the Service is subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer and you live elsewhere in the United Kingdom, you may also bring proceedings in the courts of your country of residence, and the laws of your country may apply where they grant you protections that cannot be derogated from by agreement.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to registered users by email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

16. Miscellaneous

• Entire agreement. These Terms (together with the documents referred to in them) constitute the entire agreement between you and us in relation to their subject matter and supersede all prior agreements and understandings.
• Severability. If any provision is held unenforceable, the remaining provisions shall remain in full force and effect.
• No waiver. Our failure to enforce any right is not a waiver of that right.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Notices. Notices to us should be sent to legal@lettr.uk. Notices to you will be sent to the email address registered to your account.
• No third-party rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them.

17. Contact

Lettr
Operated as a sole trader in the United Kingdom
Email: legal@lettr.uk