Frequently asked questions

Lettr is a self-service drafting tool. You pick a scenario (currently tenancy deposits, private parking charges or faulty goods), answer a few short questions, and receive a structured PDF letter referencing the relevant UK statute. You review it, edit it if you want, and send it to the recipient. We are not a law firm and we do not provide legal advice.

No. We are not a law firm and we do not provide legal advice. Our letters are AI-assisted templates grounded in UK statutes. For complex disputes you should consult a qualified solicitor. See our full disclaimer.

Currently three: tenancy deposit disputes, private parking charge appeals, and faulty-goods refunds under the Consumer Rights Act 2015. We deliberately don’t cover financial services claims (such as Section 75 chargebacks) or employment matters because those sit closer to FCA-regulated claims management activity, and Lettr is a drafting tool — not a regulated CMC.

If your recipient ignores the letter, we’ll prompt you to escalate (TDP scheme dispute, POPLA appeal, small claims court, etc.) at the right time. If the letter itself is unusable due to a fault on our side, we offer a 7-day money-back guarantee — see /refunds.

A solicitor offers regulated legal advice and can represent you in court. Lettr is a self-service drafting tool — we produce a letter from your facts and reference the relevant Acts, then stop. Typical published guides cite £200–£500 for a solicitor-drafted complaint letter. Lettr is £29. For complex or high-value disputes a solicitor is the right route.

Free templates are generic and rely on you filling in the legal framing. Lettr’s output is structured around your specific facts (deposit amounts, dates, scheme reference, etc.) and references the Acts most likely to apply. You remain responsible for reviewing the letter before sending it.

Yes — the PDF is a starting point. Most people send it unchanged, but you’re free to copy the text into Word/Pages/Google Docs and edit. The text is also available in your dashboard.

We deliver the PDF to your email. You forward it to the recipient by email or print & post. We also offer a Royal Mail Signed-For delivery as a £4.99 add-on for letters where proof of delivery matters.

A Letter Before Claim (sometimes “LBA”) is a more formal pre-action letter sent before issuing legal proceedings, structured according to the UK Pre-Action Protocols. Our £49 LBA tier includes case-law references and clear deadlines. Use it when an initial polite letter has been ignored, or when you intend to take the matter to court.

£29 for a single letter, £49 for a Letter Before Claim, or £14.99/month for unlimited letters. All prices include any applicable UK VAT.

Securely via Stripe. We do not see or store your card details. All major UK cards plus Apple Pay and Google Pay are supported.

Yes, within 7 days of delivery if the Letter is unusable due to a fault on our part. See our full Refund Policy.

From your dashboard at any time. Cancellation takes effect at the end of the current billing period — you keep access until then.

All prices on our site are inclusive of any applicable UK VAT. VAT details and a receipt are available in your dashboard after each purchase.

No. We are not regulated by the Solicitors Regulation Authority, the Bar Standards Board, or any other legal regulator. The drafting of demand letters is not a reserved legal activity under the Legal Services Act 2007 and may lawfully be carried out by non-lawyers.

No. Communications between you and Lettr are not protected by legal professional privilege, because we are not solicitors. If you need privileged advice, instruct a qualified solicitor.

The Service is designed for disputes governed by UK law (in particular England & Wales). It may not be suitable for disputes governed by other legal systems, including Scotland or Northern Ireland for some scenarios where the law differs (we flag this in the intake form where relevant).

Demand letters are not formal court documents — they’re pre-action correspondence. If your dispute proceeds to court, the letter can be cited as evidence that you tried to resolve the dispute reasonably (relevant to costs and to the pre-action protocols).

On encrypted Postgres on European infrastructure (Hetzner, Germany). Letter generation involves a brief transfer to Anthropic in the US under UK Standard Contractual Clauses. See our Privacy Policy.

7 years from generation, in line with the limitation period for contract claims in England & Wales. You can request earlier deletion at any time, subject to our legal obligations.

No. We do not use your case details to train AI models, and we instruct Anthropic not to use API content for model training (per their commercial terms).

Yes, from your dashboard. We delete personal identifiers immediately and remove generated letters within the retention window described in our Privacy Policy.

Email privacy@lettr.uk. We respond within 30 days under UK GDPR Article 12(3).

The latest two versions of Chrome, Firefox, Safari, and Edge on both desktop and mobile. We test on iOS Safari and Android Chrome.

No native app. The Service is a fully responsive web application that works well on phones. You can “Add to Home Screen” from your browser for an app-like experience.

We use passwordless authentication via single-use email links. All data is encrypted in transit (TLS 1.3) and at rest. We log and audit administrative access. See our Privacy Policy for details.

Not yet publicly. If you’re interested in API access (e.g. to integrate Lettr into a property-management or consumer-rights workflow), email partnerships@lettr.uk.