Turn your facts into
a clear UK complaint letter.
Lettr drafts a structured UK complaint letter from your facts — with the relevant statute references, a case-readiness check, an evidence checklist, and a clear follow-up plan. Tenancy deposits, private parking charges, faulty goods. From £29.
Lettr is a self-service drafting tool, not a law firm and not a substitute for legal advice. You review and send the letter; the outcome depends on your facts, your evidence and the recipient.
See it in action
Watch a real letter generate
Cited statutes, formal tone. No template fill-ins.
letter-deposit-dispute.pdf
Cited: Tenant Fees Act 2019 § 1 · Housing Act 2004 §§ 213–215
How it works
Three steps. About a minute.
Pick your situation
Three scenarios at launch — tenancy deposit, private parking, faulty goods. More to come.
Tell us what happened
A short form in plain English. Lettr handles the structure, formatting and statute references.
Receive your letter
PDF by email plus a link in your dashboard. Read it, edit if you want, and send. The outcome is yours.
By the numbers
Know the rules before you respond.
We don’t cite invented statistics. These are public figures from UK government and regulator sources — the numerical context for the kinds of disputes Lettr helps you write about.
12.8M
DVLA keeper-data requests by private parking operators in 2024 — the volume of charges chased every year.
GOV.UK · Private parking code of practice107,000+
Independent appeals against private parking charges submitted to POPLA in 2025.
POPLA Annual Report10 days
Statutory window for landlords to return your deposit once both sides agree the amount.
GOV.UK · Tenancy deposit protectionFree
Alternative dispute resolution offered by every TDP scheme when tenant and landlord disagree on the deduction.
GOV.UK · TDP disputes30 days
Short-term right to reject faulty goods for a full refund under the Consumer Rights Act 2015 (s. 22).
Consumer Rights Act 2015 · legislation.gov.uk£100 – £30,000
Range over which credit-card providers are jointly liable with sellers under Section 75 of the Consumer Credit Act 1974.
Consumer Credit Act 1974 · legislation.gov.ukPricing
Pay per letter. No subscription.
One-off price for the letter you need. We’ll add a subscription option later if there’s demand for it.
Single letter
One structured complaint letter. PDF + email. Suitable as a first formal step.
- Formal business-letter format
- Relevant UK statute references
- Case-readiness check before payment
- Evidence & sending pack included
- PDF + email delivery
- 7-day money-back if unusable due to a fault on our side
Letter Before Claim
Pre-Action-Protocol-style letter, structured for use before issuing a county court small claim.
- Everything in Single
- Pre-Action Protocol structure
- Statute and case-law references where applicable
- Escalation-ready evidence checklist
- Response-deadline tracking in your dashboard
FAQ
Things people ask
Is this legal advice?
No. Lettr is a self-service drafting tool. We are not solicitors, we are not a law firm, and we do not provide legal advice. We help you produce a clear, structured letter using your facts and references to the relevant UK statutes — you remain responsible for reviewing the letter and deciding whether to send it. For complex disputes, please consult a qualified solicitor or contact Citizens Advice.
Will the letter actually work?
We can't promise an outcome and we won't pretend we can. A clear, structured letter that cites the right statute is generally taken more seriously than a generic complaint, but the result depends on your facts, your evidence and the recipient. If the recipient ignores the letter, the letter contains the references you'll need for the next step (a tenancy deposit scheme dispute, a parking-charge appeal, or a county court small claim).
How do I send the letter?
We deliver the PDF to your email. You forward it to the recipient by email, or print and post it. For tenancy and consumer disputes Royal Mail Signed-For 1st Class is a sensible default — it gives you proof of delivery.
What if I'm not happy with the letter?
We offer a 7-day money-back guarantee for letters that contain factual errors made by us, or that cannot be used due to a technical fault on our side. See our refund policy for the full terms.
Is my data safe?
We store only what's needed to generate and deliver your letter: your email, the facts you entered, and the rendered PDF. No third-party tracking on case data. UK GDPR-compliant. You can delete your data at any time from your dashboard or by emailing hello@lettr.uk.
Can I edit the letter?
Yes. The PDF is a starting point — copy the text into Word/Pages, adjust the wording or facts to match your situation, and send. Most people send it with only minor edits, but you should always read it through carefully before sending.
How is this different from a solicitor?
A solicitor offers regulated legal advice and can represent you in court. Lettr is a drafting tool — we produce a letter from your facts, reference the relevant Acts, and stop there. For straightforward demand letters in everyday consumer or tenancy disputes Lettr is faster and cheaper. For matters that involve eviction, court representation, contested facts, or large sums of money, see a solicitor.