Vol. I  ·  UK Edition  ·  Self-service

The UK Letter, properly drafted

Make them
take it seriously.

Begin · 60 seconds

From £29

Don’t see your case? Tell us about it — new scenarios added monthly.

Lettr drafts a formal UK complaint letter from your facts — with the right statute references, the right tone, and a clear next step. Tenancy deposits. Private parking. Faulty goods.

  • 60-second draft
  • 7-day refund
  • Not legal advice — we say so
“A clear, statute-cited letter is taken far more seriously than a generic complaint.”
— Standard guidance · Citizens Advice & consumer-rights bodies

Self-service, not a law firm. For complex matters, see when to use a solicitor instead.

Exhibit A · Sample output

What you actually receive.

Not a template fill-in. A structured letter, drafted from your facts, citing the statutes that apply — formatted in the formal business register your recipient expects.

  • 01.

    Formal register

    Business-letter format, the tone a solicitor would use.

  • 02.

    Statute-cited

    References to the relevant UK Acts, sections and case law.

  • 03.

    Escalation-ready

    The deadline, the next step, and the route to court if needed.

  • 04.

    PDF & email

    Sent to you, plus saved in your dashboard. Yours to send.

L
UK

Lettr

UK Complaint-Letter Drafting Service

Ref. LET-2026-0042

Page 1 of 1

John Smith Lettings Ltd
14 Bond Street, Manchester M1 3LZ
 
28 February 2026
 
RE: DEMAND FOR RETURN OF DEPOSIT — TENANT FEES ACT 2019 BREACH
 
Dear Sirs,
 
I write to formally demand the return of my £1,500 tenancy deposit,
withheld in breach of the Tenant Fees Act 2019 (s. 1) and the
Housing Act 2004 (ss. 213–215).
 
The deposit was paid on 14 March 2025 in respect of the tenancy at
42 Acacia Avenue, Manchester. I vacated on 28 February 2026 in
accordance with the agreed notice period.
 
Your stated reason — “deep-cleaning fees” — does not constitute a
permitted payment under Schedule 1 of the 2019 Act, and the property
was returned in the condition required by the inventory.
 
I require the full deposit to be returned within 14 days.
Failing which I will:
 
  1. Raise a formal dispute via the TDP scheme,
  2. Pursue a claim in the County Court for up to 3× the deposit
     (Housing Act 2004 s. 214).
 
Yours faithfully,
 
[Your name]
Cited  ·  Tenant Fees Act 2019 § 1  ·  Housing Act 2004 §§ 213–215

Sample — your letter is generated from your own facts.

Protocol

Three steps · about a minute

From your facts to a letter that lands.

  1. I

    Step 01

    Pick your situation

    Tenancy deposit, private parking, or faulty goods. Three scenarios at launch — more added every month.

    Time

    ≈ 5 seconds

  2. II

    Step 02

    Tell us what happened

    A short wizard in plain English. We handle the structure, formatting, and statute references — you supply the facts.

    Time

    ≈ 3 minutes

  3. III

    Step 03

    Receive your letter

    PDF by email, plus a copy in your dashboard. Review it, edit if you want, and send. The outcome is yours.

    Time

    ≈ 60 seconds to draft

    Begin step I

By the numbers

Sourced from UK gov & regulators — no invented statistics

Know the rules before you respond.

Fig. 01

12.8M

DVLA keeper-data requests by private parking operators in 2024 — the volume of charges chased every year.
GOV.UK · Private parking code of practice

Fig. 02

107K+

Independent appeals against private parking charges submitted to POPLA in 2025.
POPLA Annual Report

Fig. 03

10days

Statutory window for landlords to return your deposit once both sides agree the amount.
GOV.UK · Tenancy deposit protection

Fig. 04

Free

Alternative dispute resolution offered by every TDP scheme when tenant and landlord disagree on the deduction.
GOV.UK · TDP disputes

Fig. 05

30days

Short-term right to reject faulty goods for a full refund under the Consumer Rights Act 2015 (s. 22).
Consumer Rights Act 2015 · legislation.gov.uk

Fig. 06

£100–30K

Range over which credit-card providers are jointly liable with sellers under Section 75 of the Consumer Credit Act 1974.
Consumer Credit Act 1974 · legislation.gov.uk

Schedule of fees

Pay per letter · No subscription · GBP

One price. One letter. No retainer.

Plan A · Standard

One-off

Single Letter

£29/ one-off

One formal complaint letter — drafted from your facts, statute-referenced, delivered by PDF and email. The right first formal step.

  • Formal business-letter format
  • Relevant UK statute references
  • Case-readiness check before payment
  • Evidence checklist + sending pack
  • PDF + email delivery
  • 7-day refund if unusable on our side
Begin a Single Letter
Recommended · claims > £500

Plan B · Pre-Action

One-off

Letter Before Claim

£49/ one-off

Pre-Action Protocol structure — drafted for use immediately before issuing a county court small claim.

  • Everything in Single Letter
  • Pre-Action Protocol structure
  • Statute & case-law references
  • Escalation-ready evidence checklist
  • Response-deadline tracking in dashboard
  • Free reminder if no reply in 14 days
Begin a Letter Before Claim

Got a complex dispute? For eviction, contested facts, or sums above small-claims, see a qualified solicitor or Citizens Advice. Lettr is a drafting tool, not a substitute for advice.

Frequently asked

7 questions on the record

Things people actually ask.

Q.01Is this legal advice?

No. Lettr is a self-service drafting tool. We are not solicitors, we are not a law firm, and we do not provide legal advice. We help you produce a clear, structured letter using your facts and references to the relevant UK statutes — you remain responsible for reviewing the letter and deciding whether to send it. For complex disputes, please consult a qualified solicitor or contact Citizens Advice.

Q.02Will the letter actually work?

We can't promise an outcome and we won't pretend we can. A clear, structured letter that cites the right statute is generally taken more seriously than a generic complaint, but the result depends on your facts, your evidence and the recipient. If the recipient ignores the letter, the letter contains the references you'll need for the next step (a tenancy deposit scheme dispute, a parking-charge appeal, or a county court small claim).

Q.03How do I send the letter?

We deliver the PDF to your email. You forward it to the recipient by email, or print and post it. For tenancy and consumer disputes Royal Mail Signed-For 1st Class is a sensible default — it gives you proof of delivery.

Q.04What if I'm not happy with the letter?

We offer a 7-day money-back guarantee for letters that contain factual errors made by us, or that cannot be used due to a technical fault on our side. See our refund policy for the full terms.

Q.05Is my data safe?

We store only what's needed to generate and deliver your letter: your email, the facts you entered, and the rendered PDF. No third-party tracking on case data. UK GDPR-compliant. You can delete your data at any time from your dashboard or by emailing hello@lettr.uk.

Q.06Can I edit the letter?

Yes. The PDF is a starting point — copy the text into Word/Pages, adjust the wording or facts to match your situation, and send. Most people send it with only minor edits, but you should always read it through carefully before sending.

Q.07How is this different from a solicitor?

A solicitor offers regulated legal advice and can represent you in court. Lettr is a drafting tool — we produce a letter from your facts, reference the relevant Acts, and stop there. For straightforward demand letters in everyday consumer or tenancy disputes Lettr is faster and cheaper. For matters that involve eviction, court representation, contested facts, or large sums of money, see a solicitor.

Still have a question? hello@lettr.uk — usually a reply within a working day.