Contact
Different teams for different questions — pick the one that fits.
We aim to reply to all email within 1–2 business days. For payment and refund issues we’re usually faster.
Email by topic
General questions
hello@lettr.uk
Anything that doesn't fit elsewhere.
Privacy & data
privacy@lettr.uk
Subject access requests, data deletion, GDPR.
Refunds & billing
refunds@lettr.uk
7-day money-back guarantee, subscription cancellations.
Complaints
complaints@lettr.uk
Formal complaints follow the procedure on our complaints page.
Legal
legal@lettr.uk
Terms, IP, regulatory queries.
Press & partnerships
press@lettr.uk
Media enquiries and partnership proposals.
Accessibility
accessibility@lettr.uk
Trouble using the Service with assistive tech? Tell us.
Security disclosure
security@lettr.uk
Found a vulnerability? We thank responsible disclosures.
Postal address
Lettr
Registered office address: pending — we will update this once company registration is complete.
England & Wales
Response times
Our standard targets:
- General queries: 1–2 business days
- Refund requests: 2 business days, with payment back within 5–10 business days once approved
- Privacy requests: within 30 days (UK GDPR Art. 12(3))
- Complaints: see our complaints procedure
- Security issues: acknowledged within 48 hours
Before you write
You may find your answer faster on these pages: