Cookie Policy
How and why we use cookies and similar technologies.
Last updated:
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They allow the site to remember your actions and preferences (such as your login state) over a period of time, so you don’t have to keep re-entering them every time you come back.
We also use similar technologies such as local storage and session storagein your browser. References to “cookies” in this policy include these technologies.
2. Legal basis
We comply with the Privacy and Electronic Communications Regulations 2003 (“PECR”) and the UK GDPR. We set non-essential cookies only after you give explicit consent through our cookie banner. You can withdraw consent at any time by clearing cookies in your browser settings, or by emailing privacy@lettr.uk to request deletion of any associated data.
Strictly necessary cookies do not require consent under PECR Regulation 6(4)(b).
3. Cookies we use
3.1 Strictly necessary
These cookies are essential for the Service to function. We do not need consent for them.
| Name | Purpose | Duration | Provider |
|---|---|---|---|
lettr_session | Maintains your authenticated session | 30 days | lettr.uk (first-party) |
lettr_cookie_consent | Remembers your cookie preferences | 12 months | lettr.uk (first-party) |
lettr_csrf | Protects forms from cross-site request forgery | Session | lettr.uk (first-party) |
| Stripe cookies | Required for fraud prevention during checkout | Up to 1 year | Stripe Payments Europe |
3.2 Performance & analytics (consent required)
These cookies help us understand how visitors interact with the Service. We set them only with your consent.
| Name | Purpose | Duration | Provider |
|---|---|---|---|
_lettr_session_id | Anonymous internal analytics (page views, funnel) | 30 days | lettr.uk (first-party) |
3.3 Marketing & advertising (consent required)
These cookies are used to measure the performance of our advertising on Meta (Facebook and Instagram) and to show relevant ads. We set them only with your consent.
| Name | Purpose | Duration | Provider |
|---|---|---|---|
_fbp, _fbc | Meta Pixel — measure ad effectiveness, build custom audiences | Up to 90 days | Meta Platforms Ireland Ltd |
4. Managing your cookie preferences
You can control cookies in three ways:
- Our cookie banner— appears on first visit. Choose “Accept all”, “Reject non-essential”, or customise.
- Cookie preferences page — change your preferences at any time from the link in our footer.
- Your browser settings — most browsers let you block or delete cookies. See: aboutcookies.org.
Blocking strictly necessary cookies will prevent the Service from working correctly (you may not be able to sign in or complete a checkout).
5. Do Not Track
We currently do not respond to Do Not Track (DNT) browser signals, because there is no industry-wide standard for how to interpret them. We respect your choice expressed via our cookie banner.
6. Third-party links
The Service may contain links to third-party websites that have their own cookie policies. We are not responsible for those policies.
7. Changes to this policy
We may update this Cookie Policy from time to time. The “Last updated” date reflects the most recent revision.
8. Contact
For questions about cookies, email privacy@lettr.uk.