Legal Disclaimer

1. We are not a law firm

Lettr is not a law firm. We are a private limited company that provides an AI-powered legal correspondence drafting tool. We are not authorised to practise law and we do not provide legal services in the traditional sense.

2. We are not regulated by legal regulators

We are not regulated by any of the following bodies:

• The Solicitors Regulation Authority (SRA)
• The Bar Standards Board (BSB)
• The Council for Licensed Conveyancers (CLC)
• CILEx Regulation
• The Costs Lawyer Standards Board
• The Master of the Faculties (notarial activities)
• Any equivalent regulator

The Legal Services Act 2007 reserves certain activities (such as court representation, conveyancing, probate, immigration advice, and notarial activities) to authorised persons. We do not carry out any reserved legal activity. The drafting of demand letters and correspondence is not a reserved legal activity in the UK and may lawfully be carried out by non-lawyers.

3. We do not provide legal advice

The output of the Service (the “Letter”) is not legal advice. It is an AI-generated draft based on the information you provide and on publicly available UK statutes and templates. You should not rely on the Letter as a substitute for advice from a qualified solicitor, barrister, or other legal professional.

4. AI-generated content has limitations

Letters are produced by an AI system. While we have designed our prompts and retrieval pipeline to ground each Letter in relevant UK statutes and to avoid common errors, AI systems can occasionally produce content that is:

• Inaccurate, incomplete, or out of date;
• Inappropriate to your specific circumstances;
• Based on a misunderstanding of the facts you submitted;
• Phrased in a way that is suboptimal for your particular recipient.

You are responsible for reviewing every Letter carefully before sending. If anything looks wrong, do not send it — contact us, or seek advice from a qualified professional.

5. The Letter does not guarantee a result

We make no guarantee that:

• The recipient of your Letter will respond, refund, or comply;
• A court, tribunal, ombudsman, or regulator will reach any particular conclusion;
• Your dispute will be resolved in your favour.

Legal outcomes depend on many factors outside our control, including the underlying facts, the strength of the evidence, the recipient’s position, and the applicable law as interpreted in your specific case.

6. When to consult a qualified solicitor

You should seek advice from a qualified solicitor or barrister if:

• The amount in dispute is significant to you (e.g. above £5,000);
• The dispute involves complex legal issues, ambiguous facts, or specialist areas (e.g. company law, trusts, family law, immigration);
• The recipient has already taken legal action or threatened to do so;
• You are facing eviction, repossession, or similar urgent action;
• The matter is likely to end up in court or tribunal;
• You have any doubt about whether your case is suitable for a self-drafted letter.

For free or low-cost legal help, you can contact:

• Citizens Advice
• Law Centres Network
• AdviceNow
• Shelter (housing)
• ACAS (employment)
• The Find a Solicitor service (Law Society of England and Wales)

7. No solicitor-client relationship

Using the Service does not create a solicitor-client relationship between you and Lettr or any of its directors, employees, or contractors. Any communications you send to us are not privileged. If you require confidential legal advice protected by legal professional privilege, please instruct a qualified solicitor.

8. Jurisdiction

The Service is designed for legal disputes governed by the laws of the United Kingdom (in particular, England & Wales). It may not be suitable for disputes governed by other legal systems. We expressly disclaim any responsibility for use outside England, Wales, Scotland, and Northern Ireland.

9. Information is general

Any information on the Service (including blog posts, FAQ entries, scenario descriptions, and statute references) is provided for general informational purposes only. It is not intended as a comprehensive statement of the law and may not reflect recent legislative changes or case law developments. Always check the current law if you are relying on it.

10. Limitation of liability

Our liability for the Service is set out in our Terms of Service, Section 11. Nothing in this disclaimer expands that liability or our obligations.

11. Contact

For questions about this disclaimer, contact legal@lettr.uk.